General Conditions
Payment of the reservation is made at the moment of booking.
Conditions for cancellation of your booking: if less than 30 days before arrival, a 50% fee will be due; if less than 15 days before arrival the fee will be 100%.
Cancellations earlier than 30 days must be compensated at 50 Euro per room/suite for administration costs. These conditions aren't aplicabable for non refundable reservations
Any modification or cancelation needs to be communicated by mail or fax.
Non refundable reservations: if cancelled, modified or in case of no-show, the total price of the reservation will always be charged.
Group reservations (2 rooms or more) : If canceled the full reservation cost will be charged.
The municipality of De Panne charges a residence tax to people staying in De Panne. This is charged separately to our guests.
All extra services are to be paid at the latest on the day of departure unless explicitly agreed upoon by the hotel management. A time-price differential charge equal 15 % per annum with a minimum of € 25, will be charged on all balances not paid in full by the date indicated on the invoice.
All disputes arising from the Special Conditions and the Terms and Conditions are governed by Belgian law and only the Courts of Hotel Villa Select's registered office shall have jurisdiction.
Bookings have to be requested in writing or through the website and are only binding upon the hotel following explicit, written confirmation by Hotel Villa Select.
Apart from a fully voluntarily, written and signed consent by the manager, no commission is allowed.
Prices mentioned are subject to errors or a clearly different price. In such cases, the hotelier has the right to cancel the booking.
Hotel Villa Select shall provide the services mentioned in the booking confirmation to the customer. The descriptions, sizes and pictures and drawings in quotations, catalogues and/or on the website are only provided for information purposes.
Hotel Villa Select is not liable for any accidents occurring at the hotel’s premises, including the car park.
Hotel Villa Select is not liable for loss, theft or damage caused to the customer by third parties, with the exception of the items for which an explicit and written custodian agreement was concluded.
Pets
Dogs are our friends and therefore welcome.
We only ask for a supplement of € 20 per night per pet for room maintenance.
When staying with a pet, it is not possible to skip the housekeeping service.
Pets are not allowed in the swimming pool.
Arrival
If the customer does not arrive before 6 PM without notification, Hotel Villa Select reserves the right to rent the booked room to a different customer without further notification. If the customer arrives after 6 PM and no similar room is available, Hotel Villa Select has the right to consider the agreement to be terminated by operation of the law and without notification of default. Such termination does not entitle the customer to compensation.
In case of arrival after 18.00 hrs. it is the responsability of the customer to inform the hotel on the day in question.
Check in after 22. h. is only possible after excplicit written confirmation from the hotel.
Check-out
We request you to leave the room before 11.00 h in Hotel Villa Select, Villa Vindina and Hotel Escale. In Novo departure is before 10.00 h.. If you leave the room afterwards, we will unfortunately have to charge you an additional fee to cover the costs of late departure, cleaning delays and any inconvenience or potential damages caused to the incoming guests. Thank you for your understanding and cooperation. Exceptions are only possible after excplicit authorisation of Select Hotels.
Liability of the customer
The customer is liable with respect to Hotel Villa Select for all damages caused by him or the people accompanying him or the people under his care, to the buildings of Hotel Villa Select or to the internal and external appurtenances, to the Hotel’s furnishings and to its staff or to third parties.
The customer declares that he will abide by the rules of the “Donny” site and acknowledges to have read these rules.
Should the customer cause damage to movable or immovable property of Hotel Villa Select, he shall compensate the damage immediately and at least before his departure, at Hotel Villa Select’s first request.
In Belgium, there is a general ban on smoking in public places. In compliance with this legislation, all rooms are exclusively rented as non-smoking rooms. If smoke smells occur or are left behind in the room (or any other public area in the hotel), cleaning and/or repair costs will be charged. The hotel will charge these costs based on the nuisance and damage suffered, with a minimum of €250.
If the customer violates this provision, Select hotels reserves the right to suspend performance of its obligations and consider the agreement to be terminated by operation of the law and without notice of default.